Why KYC verification is required
KYC verification is a legal requirement in most jurisdictions where online gaming operates. It ensures that accounts are opened by real people using their own identity, not by fraudsters or money launderers. By verifying your identity upfront, we reduce the risk of account compromise and unauthorized withdrawals.
Verification also protects you. If someone gains access to your account, the verified identity on file makes it harder for them to change your withdrawal details or drain your balance. Our support team can quickly confirm your identity and restore your account if needed.
On lisa138, KYC verification is required before your first withdrawal, but not before you deposit or play. You can fund your account and enjoy live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, Mobile Legends, Free Fire, PUBG Mobile) without verification. Verification only becomes necessary when you want to cash out.
What documents you need
We require two documents: a government-issued ID and proof of address. The ID must be valid (not expired) and clearly show your full name, date of birth, and photo. Accepted IDs include passport, national ID card, driver's license, or military ID. The document must be in color and legible; blurry or partially obscured images will be rejected.
Proof of address must be dated within the last three months and show your full name and residential address. Accepted documents include utility bills (electricity, water, gas), bank statements, rental agreements, or government correspondence. The document must be in color and clearly legible. If your address on the ID differs from your current address, submit both the ID and a recent proof of address showing your current location.
- Government ID
- Passport, national ID, driver's license, or military ID; must be valid and show your photo.
- Proof of address
- Utility bill, bank statement, or rental agreement dated within the last three months.
- Document quality
- Color images, clearly legible, all four corners visible, no glare or shadows.
- Expiry
- ID must be valid; proof of address must be recent (within three months).
How to submit your documents
Log into your lisa138 account and navigate to the Account Settings or Verification section. You will see an option to upload your documents. Click the upload button and select your ID image from your phone or computer. The system accepts JPG, PNG, and PDF formats. File size must be under 5 MB. Repeat the process for your proof of address.
Before you submit, double-check that your images are clear, in color, and show all required information. Blurry or incomplete images will be rejected, and you will need to resubmit. Once you submit, your documents enter our review queue. You will receive an email notification when the review is complete.
Review timeline and approval
Most verifications are completed within 2–4 hours during business hours. If you submit your documents outside business hours (typically 09:00–18:00 Jakarta time, Monday–Friday), they will be reviewed the next business day. During holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, processing may take longer due to reduced staff.
You will receive an email notification when your verification is approved or rejected. If approved, your account is immediately eligible for withdrawal. If rejected, the email will explain why (e.g., document expired, image unclear, name mismatch). You can resubmit corrected documents at any time.
Withdrawing after verification
Once your KYC verification is approved, you can withdraw your winnings at any time. Go to your Cashier section, select Withdraw, and choose your payment method. We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Enter the amount you want to withdraw and confirm.
Withdrawal processing times vary by payment method. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically settle within 1–2 hours. local payment settlement depends on your issuing bank. Bank transfers (online payment, e-wallet, mobile banking, local payment) typically settle within 1–3 business days. During bank holidays, processing may be delayed.
Troubleshooting verification issues
If your verification is rejected, check the rejection email for the specific reason. Common issues include: document expired, image too blurry, name mismatch between ID and account, or proof of address too old. Correct the issue and resubmit. You can resubmit as many times as needed.
If your documents are rejected multiple times, contact our support team. They can review your submission and provide specific guidance. If you are verifying from Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team can assist in your local language during business hours.
- Verification is required before your first withdrawal, but not before deposit or play.
- Submit a valid government ID and proof of address dated within three months.
- Most verifications complete within 2–4 hours during business hours.
- Once approved, you can withdraw via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.
- Your documents are encrypted and stored securely; we do not share them with third parties.
How we protect your data
All documents submitted during KYC verification are encrypted using industry-standard protocols. They are stored on secure servers with restricted access. We retain your documents only as long as required by law, then securely delete them. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.